Complaints and Compliments

The CPC values of being customer focused and professional drives our commitment to understand and gain feedback should things go wrong and to celebrate with colleagues when things go right. Complaints are an opportunity to improve, we are 100% committed to delivering the highest quality services and support that exceeds expectations as indicated in our Customer Charter. We pride ourselves on acting with honesty, integrity and treating everyone with respect, we strive to deliver the highest standards to achieve strong working relationships. We accept that we might not get things right all of the time, if things go wrong, we need to know about it so that we can put it right and improve our working practices. We also actively encourage our customers to share positive feedback which helps us know what we are doing right.

Contacting us with your Complaint or Compliment

If you are unhappy with any of our services, there are various ways of making contact detailed below.

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