Design & Installation for the Customer Experience (Catering & Social Spaces)

 To utilise this framework you MUST first become a member of TUCO. Please see the "How to Use" section of this page for more information. 

TUCO Ref: CAT11062-TU

Hunter Ref: 22876

The TUCO Design & Installation for the Customer Experience (Catering & Social Spaces) framework agreement has been awarded to 10 suppliers over 2 lots. The scope of each lot is as follows:

• Lot 1: Customer Design Experience - specialist suppliers with expertise in designing catering and interactive social spaces, which may include menu design, staff uniform, crockery, sustainability, brand, etc. Conceptualising innovative design solutions to enhance the ambience of the area/s and create an increase in footfall and spend. 
• Lot 2: Kitchen and Counter Design, Manufacture and Installation - the provision of design layouts for kitchen and counter areas. Services utilise suppliers' own in-house specialist design layout, in-house or sub-contracted fabrication, and/or the ability to supply and install specified equipment or install client supplied equipment to industry standards.

• It is free to use for members
• Eliminates the need to individually undertake your own full procurement exercise, which saves time and resources
• Simplifies the process and removes the cost in procuring the services and providers
• Legally compliant framework agreement developed within the UK Public Contract Regulations
• Consistent Terms & Conditions of contract
• Opportunity for further savings through further competition
• TUCO regularly audit the nominated suppliers to assist in the management and reduction of food safety risks
1. Using this framework supports our Giving Back initiative. Our charity's focus is on SEND, wellbeing and absenteeism

You can use this framework by joining TUCO. Just complete TUCO's application form or call TUCO on 0161 713 3420 to request membership.

If you don't have CPC membership, firstly join CPC - it's free for educational organisations.

Associate membership is free to all educational establishments with an in house catering provision, for more information on the benefits of TUCO membership, please see the About TUCO page. Once you have access to their site, you will be able to view guidance documentation. If you require any assistance, please contact the Contracting Manager as listed below.

Institutions can call off from the Design and Installation for the Customer Experience framework through one of the following three methods:

1. Direct award
2. Utilising the quality scoring from the framework tender and reassessing just price
3. Mini competition

Important Procurement Act 2023 requirement

It is very important for CPC members to register on the new Find a Tender Service to create your organisation’s unique procurement identifier, known as an API Key. You then need to add the API Key to your profile on our MultiQuote eSender portal to run compliant mini competitions for our frameworks. It is a requirement under Procurement Act 2023 that relevant notices are published to the Find a Tender Service and MultiQuote can only publish your notices if you have added your API Key. See our Find a tender service registration web page for a step-by-step guide on how to register.