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Outsourced ICT

An education route to market for outsourcing your managed ICT services - including remote, hybrid and on-site support and consultancy.

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Tender Reference

This framework is an education-focused route to market for outsourcing your managed ICT services.

Suppliers on the framework include a range of local and national managed service providers (MSPs) who have a breadth of knowledge, experience and skills. The MSPs are skilled in utilising systems, communication, flexibility and innovation in order to provide a high-quality outsourced ICT service. The service will be carefully managed through a close provider/client relationship.

You can also use the independent consultancy framework lot to gain an objective recommendation on ICT service systems, processes and policies. Through the appointment of a consultant, your institution may gain efficiencies and cost savings when outsourcing a managed ICT service.

The framework scope includes but is not limited to:

  • Remote and on-site support service provision for proactive and reactive support, including: monitoring, incident managing, testing, fault fixing, backup and disaster recovery, data protection, patch management
  • IT asset and configuration management, release management
  • Supporting staff with new IT developments, IT procurement, service integration and management, set up and installation of IT equipment where there is an on-site requirement, advice
  • Project management and development of IT strategies and refreshment
  • Assessment of security loopholes, obsolete assets, inefficiencies
  • Making recommendations such as suggesting appropriate hardware, software, systems, service levels, maintenance, servicing
  • Consultancy design services where a solution is yet to be defined. This includes the appointment of an independent consultant who will offer objective recommendations in a final report as a result of fact-finding, data analysis, information system requirements and defining project objectives
  • Suppliers on the framework can provide support to varying extents based on your institution’s requirements and may cover the following IT areas: hardware, networks and infrastructure, telecommunications, software services

The Department for Education (DfE) recommend this Framework to Schools and Academies.

View all DfE Approved Frameworks

  1. Reduction in procurement timescales and costs
  2. Savings through economies of scale
  3. The ability to award to an independent consultant, ensuring any recommendations are objective and based on your institution’s best interests
  4. The opportunity to audit your current provision to see a clear picture of the institution’s current status
  5. Long term relationships and greater opportunity to deliver added value and innovation
  6. Opportunities to deliver social value and improved community impacts
  7. Opportunities for early supplier involvement to manage risk and improve outcomes
  8. Compliant with the UK Public Contracts Regulations
  9. Efficiency and ease of use with mini-competition and a mini-competition calculator call-off methods
  10. Detailed and easy to use guides, support and templates
How to Use

Please read the framework user guide and engage with suppliers early on in the process. Please contact suppliers before sending tender documentation out to gain insight into appropriate timescales for the whole process, a better understanding of the market/new technologies and to assist with the creation your institution’s vision.

There are two call-off options for this framework:

  1. Mini-competition – engage with the suppliers on the relevant framework lot to gain a detailed understanding of timescales and scope before using one of the two mini-competition templates. Ensure you allow suppliers a minimum of 3 weeks to respond to your request to get the most from this framework
  2. Mini-competition via desktop calculator – if you already have a thorough understanding of your outsourced ICT needs or where time is of the essence you may choose to use the desktop calculator. All capable suppliers must be invited to bid for the opportunity. The process is quicker due to price being the sole evaluation criteria
Get a Quote

The CPC Quote Tool makes it easy to perform and manage a further competition exercise on this Framework. It's free to use for all our members and offers quick, compliant access to all suppliers on purchases that fall below £214,904.00

Get a Quote

If your purchase exceeds £214,904.00, the CPC Sourcing Cloud is available that complies with the regulations to allow electronic tender returns whilst still being free to use for our members. Find out more about the CPC Sourcing Cloud.

Associated Documentation
  • Framework User Guide Essential
    This is required reading if you are considering using this framework. It tells you everything you need to know about the panel of providers, eligibility, running the mini-competition process, and evaluating bids.
  • Pre-Tender Warm Up Letter Essential
    It is recommended best practice to warm up the market in advance of your mini-competition process. Once completed, members can attach this document to a request for quotation in order to contact potential suppliers.
Contract Manager

The contracting authority for this Framework is Crescent Purchasing Consortium.

Lisa O'Shea

Contracts Manager

[email protected]

0161 974 0947